bengal wine FAQ — answers to all your questions

Weekly cashback is calculated on net losses for that week — meaning total bets minus total winnings. Example: if a Gold level member has a net loss of ৳20,000 in a week, they receive ৳20,000 × 0.5% = ৳100 cashback. This is the maximum payout for that level.

At bengal wine, you can gradually move up by playing regularly and increasing your deposit amount. No specific turnover threshold is publicly stated — but the more active you are, the sooner you may advance. Contact the support team directly for more details about level changes.

Diamond is bengal wine's highest VIP level. In addition to up to 0.8% weekly cashback, this level comes with priority support and exclusive promotional benefits. Diamond members can see the full list of benefits on the bengal wine VIP page.

Yes, weekly cashback is added to your balance automatically once the week's calculation is complete. There is no need to claim it separately. Your account does need to be active that week to receive the cashback. If there is any issue, let us know via 24/7 live chat.

All new members start at the Bronze level. Even at this level, you can earn up to 0.2% weekly cashback. By playing regularly and keeping your account active, you gradually unlock the path to Silver and beyond.

After logging into your account, go to the deposit section and select bKash. Send the desired amount to the displayed number and submit the transaction ID. The minimum deposit is ৳200. You can start the process easily from the bengal wine Login page. If you run into any issue at any step, get help via live chat.

The minimum deposit is the same across all sections of bengal wine — slot games, live casino or sports betting: ৳200. You can start from this amount using any supported method (bKash, Nagad, Rocket, Upay or bank transfer).

bengal wine does not impose any deposit fee of its own. However, your mobile banking service (bKash, Nagad, Rocket or Upay) or your bank may charge according to their own policies — check the terms of the relevant service for details.

Yes, there is a 100% bonus on your first deposit, up to ৳20,000. Example: deposit ৳1,000 and an extra ৳1,000 bonus is added — giving you a total balance of ৳2,000. To withdraw the bonus, you need to complete wagering of ৳1,000 × 15 = ৳15,000. The minimum deposit to receive the bonus is ৳200.

Yes, the process for Nagad and Rocket is essentially the same as bKash. Go to the deposit section, select your preferred method, send the amount to the displayed number and submit the transaction ID. The same steps apply for Upay and bank transfer. The minimum deposit is ৳200 for each.

No — bengal wine's withdrawal process runs seven days a week, around the clock. Whether you withdraw at night, on a public holiday or on a Sunday, the same 15-minute to 2-hour timeframe applies. The support team is also active 24/7.

The minimum withdrawal amount at bengal wine is ৳1,000. Withdrawal requests below this amount are not accepted. This limit is the same across all methods — bKash, Nagad, Rocket, Upay and bank transfer.

No. bengal wine only processes withdrawals to a wallet or bank account registered in your own name. Withdrawal requests to third-party accounts are not processed. This is why it is important that names match during KYC verification.

bengal wine does not charge a separate withdrawal fee. However, your bKash, Nagad, Rocket, Upay or bank may apply charges according to their own policies. It is worth checking the terms of your chosen method before withdrawing.

To withdraw winnings from a bonus, you must first meet the wagering requirement. For the welcome bonus, you need to wager the bonus amount 15 times. Example: receive a ৳1,000 bonus and you can withdraw only after completing ৳15,000 in wagering. Check the wagering rates for other promotions on the terms and conditions page.

At bengal wine, the National ID card (NID) is the most commonly accepted document. A passport or driving licence may also be accepted. The document submitted must clearly show your name, date of birth and photo, and must not be expired.

The name on the bKash, Nagad, Rocket, Upay or bank account used for withdrawal must exactly match the name registered on your bengal wine account. If the names do not match, your withdrawal request may be put on hold. Contact the support team to correct the name.

If your verification is rejected, you will generally receive an email or notification stating the reason. Common reasons include: blurry image, expired document or a name mismatch. Fix the issue and resubmit the documents. The support team can provide more details if you contact them via live chat.

bengal wine uses SSL encryption technology to keep all personal data secure. Documents submitted for KYC are used solely for identity verification purposes and are not shared with third parties. For more details, read the privacy policy page.

Once documents are submitted correctly, the verification process is generally completed within a short time. The exact duration depends on the quality and completeness of the documents submitted. Ask directly via 24/7 live chat support to check on the progress of your verification.