bengal wine's Privacy Policy

bengal wine takes your personal privacy very seriously. This Privacy Policy ("Policy") applies to all users of the bengal wine platform's services — including the website, mobile app, and related digital channels.

By reading this policy, you will understand what information is collected, why it is collected, how it is used, and what your rights are. Using the platform means you have accepted the terms of this policy. This policy is supplementary to bengal wine's Terms and Conditions — both should be read together.

This policy is prepared in accordance with the prevailing data protection principles of Bangladesh and general international data protection standards.

When creating an account, bengal wine collects the following information:

• Full name (as per national ID card or passport)
• Date of birth (for age verification — only those aged 21 or above may register)
• Mobile number and email address
• Preferred payment method details (bKash, Nagad, Rocket, Upay or bank account information)
• Username and password chosen by the user

During the account verification (KYC) process, you may be required to submit a photo or scan of your identity document. This information is used solely to confirm identity and prevent fraud.

The following information may be collected automatically while using the platform:

• IP address and device type
• Browser type and operating system
• Session duration and usage patterns
• Data obtained from cookies and similar tracking technologies

bengal wine uses collected information only for the following specific purposes:

• Creating and managing accounts
• Processing deposit and withdrawal transactions
• Correctly providing bonuses, cashback and promotional offers
• Preventing fraud, money laundering and illegal activities
• Providing customer support (via live chat and email)
• Improving platform quality and reviewing user experience
• Applying the Responsible Gaming policy and helping prevent excessive play

bengal wine uses SSL encryption in line with industry standards to keep your information secure. Only authorised staff have access to information stored on servers and databases. All access is logged and regular security audits are carried out.

Your information is retained while your account is active. Even after closing an account, certain information — particularly financial transaction records — may need to be retained for a specified period to meet applicable legal obligations.

Your password is stored in hashed form — no bengal wine staff member can view your password directly. However, it is your own responsibility to keep your password confidential and not share it with anyone.

bengal wine does not sell your personal information to any third party for commercial purposes. However, information may be shared in the following limited cases:

• Payment processors: Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, Upay and banks.
• Technology service providers: Server hosting, cybersecurity and gaming software providers may have access to information within the scope of their operational role.
• Legal obligations: Information is provided when legally required to do so under a court order or proper legal process.
• Fraud prevention: Cooperation with relevant authorities may occur for investigations into money laundering or fraud.

Outside the above, information is not shared with anyone without your explicit consent.

Cookies and similar technologies are used on the bengal wine website and app. These are mainly of three types:

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: Remember your preferences, such as language selection.
• Analytics cookies: Help review platform usage and improve the service.

You can disable non-essential cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.

As a bengal wine user, you have the following rights:

• Right to access: You can find out what information is stored about you.
• Right to correction: You can request that incorrect or incomplete information be corrected.
• Right to erasure: You can request that information be deleted under certain conditions — however, it may not always be possible to delete all information due to legal obligations.
• Right to restrict processing: You can ask that data processing be limited in certain circumstances.
• Right to object: You can object to your information being used for marketing purposes.

To exercise these rights, contact the bengal wine support team — available 24 hours via live chat or email. You can also visit the FAQ section for more details.

bengal wine strictly does not allow account registration for anyone under the age of 21. If it comes to our attention that information from a minor has been collected inadvertently, it will be deleted immediately and the relevant account will be closed.

If you believe a minor has registered on the platform, please notify our support team immediately.

Some games and payment services on the bengal wine platform are operated by third parties. These services may have their own privacy policies, over which bengal wine has no control. You should read the relevant provider's policy before using these services.

Please note that bengal wine is not responsible for the privacy practices of any external website.

bengal wine reserves the right to change or update this privacy policy as needed. If significant changes are made, users will be notified via their registered email or through a notice within the platform.

Continuing to use the platform after any changes means you have accepted the updated policy. It is therefore recommended that you visit this page regularly. You can also view the About Us page for a full understanding of your rights and responsibilities.

If you have any questions or requests regarding this privacy policy, please contact the bengal wine support team:

• Live Chat: 24 hours, 7 days a week — in Bengali and English
• Email: [email protected]

Our team will respond to your request as quickly as possible and take the necessary steps.